CUSTOMERSERVICE

Customer service

Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al., "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

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customer service

Noun

  1. The act of providing services to customers before, during and after a purchase.
  2. A department that provides services to past customers.


The above text is a snippet from Wiktionary: customer service
and as such is available under the Creative Commons Attribution/Share-Alike License.

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